Residents of Logan are becoming impatient with the village Post Office's 'inconsistent' service hours.
Some in the village have been looking for answers on the opening hours, with some saying that the shop on Logan Avenue "opens and closes as it pleases".
Locals have been fighting their cause since before the pandemic, with them allegedly being told that staffing issues had been causing some of the issues.
With a high elderly population in the village, the issue has been chased up with the Cronberry, Logan and Lugar Community Council looking for answers.
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A spokesperson for the Community Council said: "We have been having problems with Logan Post Office since the Covid lockdown.
"It's opening and closing as it pleases. It has now been closed for eight days running and we get the same old excuses; lack of trained staff, absentees, the pandemic etc.
"I must have lodged 12 complaints with the Post Office and get fobbed off all the time.
"We have a large elderly community who depend on this and it's not satisfactory that a 96-year-old resident had to visit Cumnock to get her pension."
They added that the community needs some answers after the issue being drawn out for so long.
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"This community needs this to be open and not when it pleases the owners," they added.
"I have raised it since Jean Freeman was MSP so you know how long this has been going. There are two empty units in Logan, and I'm sure someone would take it on.
"All the residents are sick fed up and want this situation resolved. You can speak to anyone Logan and Lugar and they would say that.
"We say enough is enough."
The issue has been passed to local MSP, Elena Whitham, with Ms Whitham and her team trying to resolve the issue with Post Office representatives.
The Carrick, Cumnock and Doon Valley SNP MSP said: “I am aware of the dissatisfaction and frustration of the residents of Logan about the operation of the village’s post office. This has been going on for far too long and the community has been more than patient.
“I have written to Post Office to demand this is properly investigated and a resolution is swiftly brought forward.
“For many people, such as the elderly, a post office is a lifeline service. The residents of Logan deserve better, and I will do everything I can to make sure they get the services they need.”
The Post Office has been contacted for comment.
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