THE Royal Bank of Scotland (RBS) have responded to criticism of their mobile branches by claiming disabled customers can bank from their home without the use of the internet.

With RBS set to close their branches in Mauchline and Cumnock, local MSP Jeane Freeman has called for the bank to introduce more accessible mobile branches.

The current mobile unit used in Dalmellington since the branch there was closed isn’t wheelchair friendly and customers with mobility problems have been forced to do their banking from the car park in all weather.

However, RBS have said they have other options for customers who are unable to reach or use the mobile branch including banking from the comfort of their own home.

A spokesperson for RBS said: “We know it can be difficult news for some of our customers when we decide to close a branch. We are committed to ensuring that our customers and communities are able to continue accessing quality banking services.

“We have created two brand new roles to support our customers; a Community Banker and a TechXpert.

“Community Bankers serve their local area, providing customers with personal assistance and support to access the right banking options for their needs, as well as helping them to achieve their financial plans and goals.

“TechXperts are dedicated to supporting our customers with training and support with digital skills.

“We also have a fleet of mobile branches which travel throughout Scotland. If at any time our disabled, or elderly customers have difficulty in accessing the services provided by their mobile branch, we encourage them to speak directly with a member of our staff. There are options available to help them, including potentially serving their needs from their home.”